FAQ

Ordering

How is the transfer price determined?

The transfer price is determined based on the total number of transfer prints, the size of the transfer, and the number of colors in the design.

Is there a minimum order requirement?

Yes, the minimum number of transfers required for an order is 12.

Can I request a proof before printing?

Yes, for no additional fee.

What is the turnaround time for transfers?

It depends on the artwork. Once the artwork has been deemed print-ready (vector/high resolution, transparent, & color separated): 1 color transfers take 2 business days, 2-3 color transfers take 3 business days, and 4-6 color transfers take 6 business day to produce.

How long does shipping take?

Orders take 1-3 business (including Saturday) days to arrive after production is complete, and are shipped via USPS Priority Mail or UPS Ground.

Are there any screen or setup fees?

No, our pricing is all-inclusive. The only additional fees are for color changes, PMS color matching, and artwork editing.

How much is a color change?

$15 per color.

Can you match a specific PMS color?

Yes, for $15 per color.


Artwork

What is the required format for artwork to be deemed print-ready?

Artwork must be sent as either a vector (AI, CDR, or EPS file) or a transparent, rasterized high-resolution bitmap (PSD, EPS, PDF, or PNG) image. Artwork should be color separated into layers, with each layer representing one color. Artwork must be CMYK (not RGB). 

Will you help me with creating my design?

No, however we do provide artwork templates and design tools, including our Online Product Design Tool.

What tools are available for creating a design?

Our Online Product Design Tool and design templates make creating a design a breeze. 

What is the difference between vector and bitmap images?

A vector image uses lines and curves to create a design, and it can be scaled easily without losing image quality. A bitmap image uses pixels (small dots) to form a design and therefore cannot be scaled easily, as it loses image quality as the size increases.

What is high-resolution?

A high-resolution bitmap is 300 DPI (Dots Per Inch) or larger. High resolution bitmaps are easier to scale, but are not guaranteed to be print-ready.

Transfer Pressing

What should the time, temperature and pressure settings be to print a Print Phase transfer?

The majority of our transfers are designed to be pressed onto a product with 60-70 PSI for 10-12 seconds at 375°.

How can I improve the transfer’s opacity?

You can improve the opacity of the transfer by doing one or all of the following: decreasing the pressure, decreasing the time, or decreasing the temperature.

What types of material can a transfer be pressed onto?

Our transfers are designed to be pressed onto 100% cotton, 50/50 blends, and most other blends without issue. However, some synthetic materials do not respond well to the ink, pressure, and/or temperature.

How can I make sure the print is cured onto the shirt?

Conduct a stretch test by pulling the print horizontally. If the ink does not crack, then the design is cured onto the garment. If the ink does crack, then the design needs to be pressed again with Kraft paper for half of the original time.


Troubleshooting / Pressing Problems

Opacity

Problem: Red shirts with white ink sometimes look a little pink.
Solution: Let the transfer cool for a moment before removing it and decrease the pressure and time.

Staining

Problem: Transfer design bleeds through to the other side of the shirt.
Solution: Thread Shirts onto the platen before pressing.
Colors to Watch Out For: Charcoal, Gold, Indigo, and other blues.

Ink Sticking to the Transfers

Problem: The ink does not completely release from the paper.
Solution: Decrease the pressure and the transfer will release properly.

Creases/Lines/Opacity

Problem: There are creases, lines, or weak opacity after pressing with Kraft or parchment paper.
Solution: Stop using Kraft paper when it begins to darken and stop using parchment paper that has yellowed or has creases.

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